FAQ

WHAT TYPE OF CARDS CAN I USE?

YOU CAN PAY WITH A CREDIT CARD (MASTERCARD, VISA OR AMERICAN EXPRESS) OR A
DEBIT CARD (ONLY WHEN PAYING THE RENTAL FULLY AND CANNOT BE USED FOR HOLDING
THE RESERVATION).

CAN I PICK UP VEHICLE AFTER HOURS AT RENTAL LOCATION?

CAN I PICK UP VEHICLE AFTER HOURS AT RENTAL LOCATION?

WHAT DOCUMENTS MUST I PRESENT WHEN I PICK UP VEHICLE?
  • VALID PASSAPORT OR ID CARD;
  • VALID DRIVER’S LICENSE;
  • CREDIT CARD UNDER MAIN DRIVER’S NAME;
  • RESERVATION VOUCHER (IF APPLICABLE).
CAN I RENT A ROOF RACK (E.G.: FOR BICYCLES)?

YES, BUT IT WILL DEPEND ON CAR MODEL, AS NOT ALL MODELS CAN WITHSTAND THAT TYPE
OF EQUIPMENT, AND AN EXTRA DAILY SURCHARGE WILL APPLY, SUBJECT TO EQUIPMENT
AVAILABILITY.

IS THERE ANY WAY TO WAIVE THE DEDUCTIBLE?

PRESENTLY, IT IS NOT POSSIBLE TO WAIVE THE DEDUCTIBLE (OR HAVE ZERO DEDUCTIBLE),
HOWEVER, YOU MAY REDUCE THE VALUE OF DEDUCTIBLE WITH THE EXTRA CDW+TP,
SUPER-CDW AND CPJ INSURANCE, WHERE THE MINIMUM DEDUCTIBLE IS €56.50.

HOW MUCH IS THE DEDUCTIBLE?

DEDUCTIBLE VALUES WILL DEPEND ON THE TYPE OF VEHICLE YOU RENT.
MINIMUM HOLD (**) FROM €845 AND UP (DEPENDING ON RENTED CAR GROUP)
AMOUNT DUE FROM CUSTOMER (*) FROM €845AND UP (DEPENDING ON RENTED CAR
GROUP)
(**) VALUE OF HOLD ON YOUR CREDIT CARD AT THE TIME OF RENTAL PERIOD
(*) MAXIMUM AMOUNT CHARGED IN CASE OF VEHICLE DAMAGE, EXCEPT IN CASES OF
NEGLIGENCE.

See our Terms and Conditions Page

WHAT IS A DEDUCTIBLE AND HOW DOES IT WORK?

A DEDUCTIBLE IS THE MAXIMUM VALUE (*), THAT YOU HAVE TO PAY IN CASE OF DAMAGE
TO THE VEHICLE.
BY SIGNING THE RENTAL CONTRACT AGREEMENT, THE TOTALITY OR PART OF THE
DEDUCTIBLE VALUE (**) IS ON HOLD ON YOUR CREDIT CARD. IF YOU RETURN THE VEHICLE
WITHOUT DAMAGE, THE DEDUCTIBLE AMOUNT IS UNLOCKED. IN CASE OF RETURNING THE
VEHICLE WITH DAMAGE, WE WILL CHARGE YOU THE VALUE OF THE DAMAGE, IN TERMS OF
THE COST, WHICH MAY COME TO THE MAXIMUM OF THE DEDUCTIBLE (EXCEPT IN CASES OF
NEGLIGENCE).
(**) MINIMUM HOLD FROM €845 AND UP (DEPENDS ON RESERVED GROUP)
(*) AMOUNT OF CUSTOMER'S LIABILITY FROM €845 AND UP (DEPENDS ON RESERVED
GROUP)
NOTE: IN CASE OF PAYING CASH FOR THE DEDUCTIBLE AND, IF YOU RETURN THE VEHICLE
WITHOUT DAMAGE, WE WILL REIMBURSE THE VALUE YOU DEPOSITED.

CAN I USE A DEBIT CARD TO LOCK THE DEDUCTIBLE?

NO. RIGHT NOW, IT ISN’T POSSIBLE TO SECURE A HOLD ON BANK FUNDS FOR THE
DEDUCTIBLE AMOUNT.

WHAT SHOULD I DO IF I ALREADY HAVE INSURANCE COVERAGE THROUGH ANOTHER COMPANY?

IF YOU ALREADY HAVE INSURANCE COVERAGE THROUGH ANOTHER COMPANY, IT’S
IMPORTANT TO NOTE THAT IT IS NOT DIRECTLY THROUGH WAYZOR. AS SUCH, YOU ALWAYS
HAVE TO PROVIDE THE DEDUCTIBLE VALUE OR PURCHASE ADDITIONAL COVERAGE.


AS SUCH, IF VEHICLE SUFFERS DAMAGE DURING THE RENTAL PERIOD AND IF YOU HAVE
DEPOSITED THE DEDUCTIBLE VALUE, YOU WILL HAVE TO PAY WAYZOR FOR THE DAMAGE
AND SEEK REIMBURSEMENT FROM YOUR INSURANCE COMPANY BY FILING A CLAIM WITH
THEM.

HOW CAN I FIND OUT WHAT TYPE OF FUEL MY RENTED VEHICLE REQUIRES?

IN THE VEHICLE CHECK-OUT ADDENDUM, YOU WILL BE ABLE TO FIND WHAT TYPE OF FUEL
YOUR RENTED VEHICLE REQUIRES. IF YOU ARE UNABLE TO FIND THIS INFORMATION, YOU
CAN ASK FOR ASSISTANCE AT GAS STATIONS. IF YOU PREFER, YOU CAN CONTACT OUR
TRAVEL ASSISTANCE SERVICES.
IF YOU MAKE A MISTAKE ON THE TYPE OF GAS YOU USED IN THE RENTED VEHICLE, DO NOT
START THE CAR AND IMMEDIATELY CONTACT OUR TRAVEL ASSISTANCE SERVICES. PLEASE

BEWARE THAT REFRAINING FROM DOING SO IS NEGLIGENCE AND WILL NULLIFY ANY TYPE
OF INSURANCE COVERAGE YOU MAY HAVE ACQUIRED.

HOW IS THE FUEL DEPOSIT RATE CALCULATED?

THE CALCULATION DEPENDS ON SEVERAL FACTORS: FUEL MARKET RATE, RENTAL CAR
MODEL, FUEL CAPACITY AND TYPE OF FUEL RECOMMENDED BY VEHICLE MANUFACTURER.
IF TANK IS NOT FULL – MISSING A PORTION OF FUEL, A FUEL SERVICE SURCHARGE OF €15
WILL BE APPLIED. FINAL CHARGE = REMAINING FUEL QUANTITY MISSING + €15 SURCHARGE.

WHAT IS THE VALUE OF ADDITIONAL COVERAGE?

THE VALUE OF ADDITIONAL COVERAGE DEPENDS ON THE CAR GROUP OF RENTED VEHICLE.
FOR MORE INFORMATION, CONSULT OUR PRICE SHEET FOR ADDITIONAL COVERAGE.

DO I HAVE TO SHOW PROOF OF RESERVATION WHEN I PICK UP THE VEHICLE?

YES, IT IS ALWAYS BEST TO SHOW PROOF OF RESERVATION OR AN ISSUED VOUCHER.

CAN I ADD AN ADDITIONAL DRIVER?

YES, YOU CAN ADD ADDITIONAL DRIVERS, HOWEVER A ONE-TIME €25 SURCHARGE APPLIES
PER ADDITIONAL DRIVER. THIS OPTION CAN BE FORMALIZED WHEN YOU BOOK YOUR
RESERVATION OR WHEN YOU PICK UP THE VEHICLE.
ALL DRIVERS MUST PRESENT VALID DOCUMENTATION.

WHAT SHOULD I DO IF THERE’S A BREAKDOWN OR A PROBLEM WITH THE VEHICLE?

YOU SHOULD IMMEDIATELY CONTACT OUR TRAVEL ASSISTANCE SERVICES AND YOU CAN
FIND OUR TELEPHONE NUMBER IN YOUR RENTAL AGREEMENT AND YOU CAN ALSO USE THE
QRCODE ON THE VEHICLE’S KEY CHAIN.

WHAT SHOULD I DO IF I GET INTO AN ACCIDENT?

REMAIN CALM AND IMMEDIATELY CALL THE POLICE. YOU SHOULD FILL OUT AN ACCIDENT
REPORT AND ALSO NOTIFY WAYZOR RENT-A- CAR AS SOON AS POSSIBLE. PLEASE PROVIDE AT
RENT-A- CAR LOCATION ALL THE DOCUMENTATION RELATED TO THIS OCCURENCE
(ACCIDENT REPORT AND YOUR STATEMENT).

CAN I CHOOSE THE CAR MODEL OR OBTAIN A CONFIRMATION OF THE CAR I WANT?

WAYZOR RENT-A- CAR ONLY CONFIRMS THE VEHICLE CATEGORY AND NOT THE MODEL. THE
VEHICLE MODEL FOR EACH CAR GROUP IS ONLY SHOWN FOR REFERENCE PURPOSES.

IS THERE A DISTANCE LIMITATION ON RENTALS?

NO, ALL OUR RATES INCLUDE UNLIMITED MILES/KMS.

WHAT WILL I BE CHARGED IN CASE OF DAMAGE?

IF THERE IS DAMAGE CAUSED BY YOU DURING THE RENTAL PERIOD, YOU WILL BE CHARGED
THE CORRESPONDING AMOUNT OF VEHICLE REPAIR UP TO THE MAXIMUM VALUE OF
DEDUCTIBLE. NEGLIGENCE WILL CANCEL OUT AND NULLIFY ALL ACQUIRED COVERAGE AND
YOU WILL BE RESPONSIBLE FOR ALL DAMAGES UP TO THE VALUE OF VEHICLE.

CAN I EXTEND THE RENTAL PERIOD?

YOU CAN EXTEND THE RENTAL PERIOD WHEN YOU PICK UP THE VEHICLE OR DURING THE
RENTAL PERIOD. YOU SHOULD CONTACT OR GO TO THE NEAREST WAYZOR RENT-A- CAR
LOCATION. A RENTAL PERIOD EXTENSION IS SUBJECT TO VEHICLE AVAILABILITY AND
ADDITIONAL PAYMENT.

WHAT ABOUT PARKING TICKETS AND ROAD VIOLATIONS?

PARKING TICKETS AND ANY ROAD VIOLATION ARE OF THE CUSTOMER’S RESPONSIBILITY
(MAIN DRIVER ON RENTAL CAR AGREEMENT), AND YOU SHOULD RESOLVE THESE BEFORE
RETURNING VEHICLE. TICKETS RECEIVED BY WAYZOR RENT-A- CAR AFTER RENTAL PERIOD
HAS ENDED WILL RESULT IN THE NAME OF CUSTOMER/MAIN DRIVER ON RENTAL
AGREEMENT TO BE REPORTED TO THE AUTHORITIES.

LOST OBJECTS?

IF YOU NEED TO CONTACT WAYZOR RENT-A- CAR IN RELATION TO OBJECTS LEFT IN THE
VEHICLE, PLEASE CONTACT OUR MAIN OFFICE. WAYZOR RENT-A- CAR IS NOT RESPONSIBLE
FOR OBJECTS LEFT IN THE VEHICLE AT THE END OF RENTAL PERIOD.

DO YOU NEED TO CHECK THE VEHICLE BEFORE YOU LEAVE THE PICK-UP LOCATION?

YES, WHEN YOU PICK UP THE VEHICLE, A DETAILED WALKTHROUGH SHOULD BE DONE BY
THE DRIVER ALONGSIDE ONE OF OUR WAYZOR TEAM MEMBERS, IN ORDER TO UPDATE
VEHICLE CONDITION IN THE CAR RENTAL AGREEMENT.

IF I FORGOT ONE OF MY IDENTIFICATION DOCUMENTS, CAN I STILL RENT THE VEHICLE?

NO, UNFORTUNATELY, YOU WILL NOT BE ABLE TO RENT THE VEHICLE WITHOUT PROPER
DOCUMENTATION.